Warranty and complaints

Senior Phone and Nutel

Senior Phone is an online shop operated by Nutel, a sole proprietorship.

Chamber of Commerce number 88122972.
VAT identification number NL004550094B08.

Contact and address

Email info@senior-phone.com.
Phone +31 6 13547845.
Available by phone on working days until 17:00, Netherlands time.

Business and returns address:
Nutel
Stationsmeester 53
1704 AN Heerhugowaard
Netherlands.

Statutory warranty

You are entitled to a product that conforms to the contract and meets reasonable expectations for normal use. For Dutch consumers, statutory warranty is not limited to a fixed period of one or two years. Any additional manufacturer warranty does not limit your statutory rights against us.

If the product does not conform, contact info@senior-phone.com with the model, purchase details and a description of the problem. For a valid warranty claim, we provide an appropriate remedy, such as repair or replacement, free of charge, within a reasonable time and without significant inconvenience. Where the law permits, you are entitled to a price reduction or cancellation of the contract. We pay necessary shipping costs for a valid claim.

Making a complaint

Email your complaint to info@senior-phone.com and tell us how to contact you. An order number helps us locate your purchase, but you may also prove your purchase in another way. Report a defect when you discover it. For Dutch consumers, notification within two months of discovery is always considered timely.

We will consider your complaint and keep you informed. Your right to bring a dispute before a competent court remains unaffected.