Returns and refunds
Senior Phone and Nutel
Senior Phone is an online shop operated by Nutel, a sole proprietorship.
Chamber of Commerce number 88122972.
VAT identification number NL004550094B08.
Contact and address
Email info@senior-phone.com.
Phone +31 6 13547845.
Available by phone on working days until 17:00, Netherlands time.
Business and returns address:
Nutel
Stationsmeester 53
1704 AN Heerhugowaard
Netherlands.
30 days to change your mind
You may withdraw from your purchase without giving a reason up to 30 days after the day you, or a person you designate other than the carrier, receive the product. If one order contains products delivered separately, this period starts when the last product is received.
Withdrawing from your purchase
Tell us before the deadline that you wish to cancel the purchase. Send a clear statement by email to info@senior-phone.com or by post to the address below. You may use the model cancellation form, but this is not compulsory. You do not need to give a reason, supply photos or obtain prior permission to withdraw.
Returning the product
Send the product back no later than 14 days after notifying us of your withdrawal. Sending it within that period is sufficient. Returns address: Nutel, Stationsmeester 53, 1704 AN Heerhugowaard, Netherlands.
When withdrawing, you pay the direct cost of returning the product to the Netherlands. Choose and pay a local postal service or another carrier in your country. Check their current rates first. We do not provide a free returns label for withdrawal and do not charge administration fees. If we supplied the wrong product or a defective product, we pay the necessary return costs.
Inspecting your phone
You may open the packaging and inspect and try the phone as necessary to establish its nature, characteristics and functioning, as you would in a shop. Opening the packaging alone does not remove your right to withdraw. For handling beyond what is necessary, we may deduct the resulting loss in value if we correctly informed you of your withdrawal rights beforehand.
Pack the phone carefully, in its original packaging where possible, with the supplied accessories. Missing original packaging alone is not a reason to refuse withdrawal. Remove your SIM card, memory card and personal data before returning it.
Refunds
After withdrawal, we refund you within 14 days using the same payment method, unless you expressly agree to another method at no cost. If you withdraw from the whole order, we also refund the standard outward delivery charge. Extra costs for a more expensive delivery option you chose are not refunded. For partial returns, the original delivery charge is not refunded to the extent that it would have been the same for the products you keep.
We may withhold the refund until we receive the product or you provide evidence of having sent it back, whichever occurs first. This does not apply if we offered to collect the product ourselves.